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Contact Us

Customer Care: 9am – 6pm (7 Days a Week)

  • Telephone: 0845 872 0810 or +44 (0)20 7096 9432 if calling from a mobile or overseas.
  • Email: customercare@thebanglacard.com
  • Manage your money, move your money, balance enquiries and exchange rates: 24 hours a day
  • Log-in online: log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs
  • Call our automated telephone line: 0871 220 6420
  • Text us: use the convenient text services in Manage your money.

Block card, unblock card, lost or stolen cards: 24 hours a day

  • Log-in online: log-in and choose ‘eccount Summary’ tab
  • Call our automated telephone line: 0871 220 6420
  • Text us: use the convenient text services in your prepaid card..

For Mail:

The Bangla MasterCard Prepaid Card 
PO BOX 6388, LONDON, W1A 1UX

 

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. Your Bangla MasterCard Prepaid Card is issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International. NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).